Sales Team Leader UK

30/10/2026
Valencia, Valencia
Ref: 942146

At Randstad, we are currently looking for a Team Leader - Sales Inbound UK to join a leading cruise company in its sector, as part of the company's growth and expansion program. As Sales Team Leader you will lead our sales agents in a dynamic, international sales environment. Your mission will be to coach, motivate and develop your team while driving sales performance, conversion and revenue, ensuring exceptional customer experience. ⚓YOUR IMPACT - Lead, coach and motivate Sales Agents through daily feedback and performance support. - Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs. - Provide real-time coaching on consultative selling, objection handling and closing techniques. - Support agents with complex customer situations and high-value bookings. - Identify performance gaps and implement actions to improve sales results and individual performance. - Manage real-time team operations, including breaks and intra-shift adjustments. - Handle customer escalations and collaborate with Regional Management, Quality and WFM teams. ⚓YOUR JOURNEY SO FAR - 4 years of sales experience in a target-driven environment. - Previous Team Leader experience - Proven track record of achieving sales targets and KPIs. - Strong commercial mindset and coaching skills. - Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales is an advantage. - Native-level English required. ⚓WHAT WE OFFER - Fixed salary + performance-based incentive. - International, high-performance sales environment. - Opportunity to develop your leadership career within MSC Cruises. - A role where your leadership directly impacts people, customer experience and commercial results. Working Hours: Rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends. Location: Valencia, Spain